Apple直営店のスタッフに3つのポストを新設

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• Pro: A new sales position above Expert. These employees are considered the most knowledgable about Apple products and services.
• Creative Pro: A new learning position above Creative. These employees are considered the most knowledgable about Apple products and services.
• Technical Expert: An all-new customer support position in between Technical Specialist and Genius. These employees will be able to provide mobile repairs, a task previously limited to Geniuses, and troubleshooting for software and products like the Apple Watch and Apple TV. The position will help reduce Genius Bar/Grove and service wait times.【macrumors】

新しい3つのポストは、ProとCreative Pro、そしてTechnical ExpertがApple直営店のスタッフに加わる。

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• Red Zone Specialist → Specialist
• Family Room Specialist → Technical Specialist
• Business Specialist → Business Expert
• Back-of-House Specialist → Operations Specialist
• Inventory Specialist → Operations Pro

また、これまでの販売エリア（Red Zone）Specialist が Specialist、 サポートエリア（Family Room） Specialist が Technical Specialist などに変更される。

これらの変更は、まず米国と英国で実施されるが、世界中の店舗も順次導入されることだろう。

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